contact us & return policy

Contact us at seventeentwelveshop@gmail.com

Returns
Our policy lasts 17 days. If 17 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. If you are returning because of a defect, it must be a defect caused by the manufacturer. We cannot accept returns if item's damage is caused by the costumer.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

If you are in need of jewelry repair, please contact us at seventeentwelveshop@gmail.com.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at seventeentwelveshop@gmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Our jewelry is handmade to order, so please allow up to 2-4 weeks for your item to arrive. You will receive a shipping notification once your item has shipped.

To return your product, you should mail your product to:

seventeentwelve
6046 Fm 2920

Box #152

Spring, TX 77379


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.